Privacy Policy

Skyline Homes (we, us, our) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, disclose and manage your personal information. By using our website skylinehomes.store, you agree to the terms of this Policy.

What is Personal Information?

Personal Information refers to any information about you where you are identified or could reasonably be identified.

What We Collect

The types of personal information we may collect include:

  • Your name, email address, phone number, and contact details
  • Information you provide via forms, chats, or account registration
  • Details about your interactions with us, such as enquiries or support requests
  • Your feedback or opinions about our products or services
  • Technical data from your use of our website (e.g. IP address, browser type)

We only collect personal information that is reasonably necessary to provide our services to you.

How We Collect Information

We collect personal information directly from you when you:

  • Browse or interact with our website
  • Submit enquiries or contact us
  • Subscribe to newsletters or updates
  • Engage with us through email, chat, or phone
  • Participate in promotions or surveys

We may also use cookies and similar technologies to improve your experience (see “Cookies” below).

How We Use Your Information

Your personal information may be used for purposes including:

  • Providing our products and services
  • Responding to your enquiries or support requests
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Complying with legal and regulatory obligations

You can opt out of marketing communications at any time.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to:

  • Service providers who help us operate our website or communicate with you (e.g. email platforms, web hosts)
  • Professional advisors or law enforcement if required by law
  • Any third parties you authorise us to share your information with

Some of these providers may be located outside Australia. We take reasonable steps to ensure your data is protected.

Security

We use a range of measures to keep your personal information secure, including encryption, access controls, and secure hosting environments.

However, please be aware that the internet is not completely secure, and we cannot guarantee the security of information transmitted online.

Access and Correction

You may request access to, or correction of, your personal information by contacting us at the details below. We may need to verify your identity before processing your request.

Cookies and Analytics

Our website uses cookies to enhance your experience, store preferences, and track website usage. You may disable cookies in your browser settings, though some features of the site may not function properly.

We also use third-party services like Google Analytics and Facebook Pixel to help us understand website traffic and improve advertising. These services may collect anonymous information about your usage and interests. You can opt out of targeted advertising via:

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.

Your Rights and Complaints

If you believe your privacy has been breached or you wish to make a complaint, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: May 2025

Contact Us

If you have any questions or requests relating to this Privacy Policy, please contact:

Email: support@skylinehomes.store
Phone: +966 573 229 524